Providing Home Health Care in Miami, Florida and Surrounding Communities
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Meet Our Team


Nercy Radcliffe - Founder and CEO

Nercy Radcliffe, LHRM, is the founding President and C.E.O. of Providence Healthcare Services. She oversees all strategic growth initiatives of the organization while maintaining regulatory and fiscal responsibility.  Nercy’s interest in home healthcare was sparked by her experience with aging grandparents that were cared for in vastly different manners, at home and in numerous post acute facilities.  After fifteen years in successive management and marketing positions in the corporate environment she transitioned to the homecare industry and pledged to build a reputable organization committed to excellence and integrity in Miami Dade County.

Nercy is a native of Miami, Florida and has resided here her entire life.  She has a genuine love for the people, the culture, and the community of Miami. She serves on several healthcare committees and is actively involved in numerous business associations and health related organizations dedicated to advocacy, education, and improving the health and wellbeing of those in the community.

Nercy is a Licensed Healthcare Risk Manager in the state of Florida. She holds a Bachelor of Business Administration in marketing from Florida International University and a Master of Business Administration from Liberty University.  Nercy is an active member of the Homecare Association of Florida.


Zeida Perez - Director of Clinical Services

Zeida Perez, R.N., is the Director of Clinical Services/Director of Nursing at Providence Healthcare Services.  Zeida began working with PHS in October of 2009 and brings more than 30 years of experience in both hospital-based and home health settings with both geriatric and pediatric patient populations. In her role as Director of Clinical Services, she is responsible for overseeing all clinical matters for the organization to ensure that care is delivered in a safe and consistent framework across all divisions of the company.

Before joining Providence Healthcare Services, Zeida’s experience included Clinical Management and Administrative roles in an acute hospital setting.  She was the Director of Infection Control at Pan American Hospital and has specialized knowledge in wound care.

Additionally, Zeida co-founded The Champ Foundation, a non-profit organization providing financial and spiritual assistance to families with children diagnosed with cancer. She has also worked closely with Miami Children’s Hospital in numerous projects benefitting our community.


Tammy Ramirez - Administrator

Tammy Ramirez is the Administrator of Providence Healthcare Services and she is responsible for the day-to-day operations of the company. Tammy joined the team in 2011 and held various positions within the organization prior to assuming all administrative duties of the firm. She has had vast experience in the healthcare industry and possesses acute leadership skills. She previously worked in a high-volume clinical environment managing more than 100 employees. Her experiences include Human Resource operations and workforce analytics. She executes all plans and policies of the organization and ensures regulatory compliance in all areas of the company.

Tammy has a Bachelor in Psychology from Nova Southeastern University and a Masters in Healthcare Administration from Florida Atlantic University.


Helen Figueredo - Director of Sales and Marketing

Helen Figueredo, LHRM, is the Director of Sales and Marketing for Providence Healthcare Services.  She leads the sales and marketing initiatives of the company and oversees the firm’s business development operations. She is responsible for the development and implementation of all marketing activities for the company. Helen’s active participation in many community events and organizations demonstrate her strong desire to make a difference in the lives of those in need.  She is a strong advocate for children and their families, and has become lovingly well-known as the “Baby-Whisperer” to all who know her.

Helen is a graduate of Nova Southeastern University with a Masters in Leadership and an undergraduate degree in Business Administration.  She brings more than 15 years of experience in healthcare administration, healthcare risk management and business development. Helen has played a vital role in the company’s public relations efforts, website development, social media and advertising, and community liaison activities. She is professional and has a kind spirit, which allows her to connect with our patients and their loved ones.


Katiusca Torres - Director of Pediatrics

Katiusca Torres, R.N., B.S.N, heads up the pediatric division of the organization.  She joined the Providence Healthcare team in July of 2009 as a Field Nurse and later transitioned into a role as a Field Supervisory RN for the company.

Katiusca was a General Medicine Family Practitioner in her native land of Cuba, and a graduate of the Superior Institute of Medical Sciences (ISCM) in Havana, Cuba. She graduated as a Registered Nurse in the United States in 2008 and earned a Bachelor of Science in Nursing (B.S.N.) in 2016.  She is currently pursuing her educational goals to obtain her Advanced Registered Nurse Practitioner License (ARNP).

Katiusca has consistently demonstrated exemplary excellence in service and patient care throughout her career with PHS.  She has overseen the pediatric division of the firm since 2014 and is a true leader committed to providing the best of herself to the staff, patients, and their families.


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